Solution

Delivery Management System

Delivery Management System

Delivery Management System

BeNext DMS

From Order to Door — Every Delivery, Connected.

BeNext DMS (Delivery Management System) gives your business complete control over the delivery journey — from receiving the order and preparing it to assigning the driver, tracking the delivery, and completing the customer experience.

Designed to work seamlessly with POS, KDS, WMS, Online Orders, and ERP, BeNext DMS connects your restaurant, delivery team, drivers, and customers through one coordinated delivery workflow.

Receive. Prepare. Dispatch. Deliver. Complete.

[Request a Demo]

More Than Delivery

Your Entire Delivery Operation, Connected.

Managing delivery through phone calls, messaging apps, paper notes, and separate systems can make it difficult to know what is happening with every order.

BeNext DMS brings the delivery operation into one connected environment.

From the moment an order is received until it reaches the customer, your team can manage the delivery process with greater visibility and control.

Order → Kitchen → Dispatch → Driver → Customer

One connected journey from the restaurant to the customer's door.

Every Order. One Delivery Workflow.

Bring All Your Delivery Channels Together.

BeNext DMS is designed to work with orders coming from different channels.

POS Orders

Orders created through BeNext POS can flow directly into the delivery workflow.

Online Orders

Web orders can be received and prepared for delivery without manually re-entering order information.

Waiter Orders

Orders created through the Waiter Management System can be connected to delivery when required.

Other Connected Channels

Integrate additional ordering channels and systems according to your business requirements.

Different order sources. One delivery operation.

Smart Order Dispatching

Get the Right Order to the Right Driver.

Once an order is ready for delivery, BeNext DMS helps your team organize and assign delivery tasks.

Manage important information such as:

  • Delivery orders

  • Customer details

  • Delivery addresses

  • Order value

  • Order status

  • Driver assignment

  • Delivery priority

  • Delivery time

  • Payment status

  • Special instructions

Give your dispatch team the information they need to make better operational decisions.

Right Order. Right Driver. Right Destination.

Driver Management

Put Your Delivery Team in Control.

Your drivers are an essential part of the customer experience.

BeNext DMS provides tools to help manage your delivery team and their assigned orders.

Manage:

  • Drivers

  • Driver availability

  • Assigned orders

  • Delivery status

  • Pickup status

  • Delivery completion

  • Driver activity

  • Cash collection

  • Delivery performance

Give your team a clear view of who is delivering what and where.

Real-Time Delivery Status

Know Where Every Order Stands.

A customer shouldn't have to call your restaurant just to ask about an order.

BeNext DMS provides visibility into the delivery lifecycle.

Track orders through stages such as:

New → Preparing → Ready → Assigned → Picked Up → On the Way → Delivered

Your team can quickly understand the current status of every delivery.

Less uncertainty. Better communication. Better service.

Delivery Areas & Zones

Organize Your Delivery Territory.

Different delivery areas can have different operational requirements.

BeNext DMS can support structured delivery zones based on your business model.

Manage areas according to:

  • Delivery zones

  • Branch coverage

  • Delivery fees

  • Service areas

  • Distance

  • Estimated delivery time

  • Driver availability

This helps your team organize deliveries more effectively and maintain greater control over service coverage.

Delivery Fees & Charges

Flexible Delivery Configuration.

Every business has its own delivery pricing model.

BeNext DMS can be configured to support different delivery rules according to your requirements.

Examples include:

  • Fixed delivery charges

  • Zone-based delivery fees

  • Branch-based delivery charges

  • Distance-based rules

  • Free delivery conditions

  • Minimum order requirements

  • Custom delivery pricing

Flexible delivery rules for flexible business models.

Connect the Kitchen to the Driver

Don't Dispatch What Isn't Ready.

Delivery efficiency starts in the kitchen.

BeNext DMS can work together with BeNext KDS so that delivery orders move through the preparation process before reaching the driver.

Order Received

The delivery order enters the system.

Kitchen Preparation

KDS receives and processes the order.

Order Ready

The kitchen confirms that the order is ready.

Driver Assignment

DMS assigns the order to an available driver.

Pickup

The driver collects the completed order.

Delivery

The driver delivers the order to the customer.

Completion

The delivery is completed and recorded.

Kitchen and delivery working as one operation.

Customer Delivery Experience

Keep Customers Informed.

A great delivery experience doesn't end when the order leaves the restaurant.

BeNext DMS can help businesses provide customers with better visibility throughout the delivery process.

Customers can receive relevant information such as:

  • Order confirmation

  • Order status

  • Delivery status

  • Delivery information

  • Payment information

  • Delivery completion

Keep your customers informed and your team focused.

Cash & Payment Management

Keep Delivery Payments Under Control.

Delivery often involves multiple payment methods and, in some businesses, cash collection by drivers.

BeNext DMS can help track delivery-related payment information and connect it with your wider payment and accounting workflow.

Manage information such as:

  • Cash on delivery

  • Card payments

  • Online payments

  • Payment status

  • Collected amounts

  • Driver cash balances

  • Delivery settlement

When connected with BeNext POS and ERP, delivery transactions can become part of your complete financial workflow.

Multi-Branch & Multi-Brand

One Delivery Platform for Your Growing Business.

BeNext DMS is designed for businesses that operate multiple locations and brands.

Manage delivery operations across:

  • Multiple branches

  • Multiple brands

  • Different delivery areas

  • Different driver teams

  • Centralized management

Each brand can maintain its own operational structure while management can maintain centralized visibility.

One platform. Multiple operations. Centralized control.

Connected With the BeNext Ecosystem

One Business. Every Operation Connected.

BeNext DMS becomes even more powerful when connected with the rest of the BeNext ecosystem.

POS

Receives orders and manages sales and payments.

KDS

Prepares and completes kitchen orders.

WMS

Connects waiter operations and dine-in orders.

Online Ordering

Brings digital customer orders directly into the business workflow.

DMS

Manages dispatch, drivers, delivery status, and completion.

ERP

Connects sales, inventory, accounting, purchasing, customers, and business management.

POS + WMS + KDS + DMS + Online Orders + ERP

One connected ecosystem from customer order to business management.

Delivery Performance

Turn Delivery Data Into Better Decisions.

Delivery operations generate valuable information.

BeNext DMS can provide management with visibility into areas such as:

  • Number of deliveries

  • Completed deliveries

  • Cancelled deliveries

  • Delivery times

  • Driver activity

  • Delivery areas

  • Order values

  • Payment collections

  • Delivery performance

Use operational data to identify opportunities for improvement and provide better service.

Built for Different Delivery Models

One System. Different Delivery Operations.

Restaurant Delivery

Manage your own delivery team and drivers.

Multi-Branch Delivery

Coordinate delivery operations across multiple locations.

Multi-Brand Delivery

Manage deliveries for multiple brands from one platform.

Online Ordering

Connect website orders directly with delivery operations.

Takeaway & Pickup

Manage orders that are prepared for customer collection.

Hybrid Operations

Combine dine-in, takeaway, online, and delivery orders in one connected environment.

From Order to Door

A Complete Delivery Journey.

01 — Order
The customer places an order through POS, online ordering, waiter, or another connected channel.

02 — Receive
The order enters the BeNext ecosystem.

03 — Prepare
KDS manages the kitchen preparation process.

04 — Ready
The order is confirmed ready for delivery.

05 — Assign
DMS assigns the delivery to an available driver.

06 — Pickup
The driver collects the order.

07 — Deliver
The order reaches the customer.

08 — Complete
Delivery and payment information are recorded and synchronized with the connected systems.

From Click to Doorstep.

BeNext keeps every step connected.

Why BeNext DMS?

Deliver More Than Orders. Deliver a Better Experience.

Connected

Integrated with POS, KDS, WMS, Online Orders, and ERP.

Organized

Manage orders, drivers, areas, and delivery status from one platform.

Visible

Know the status of your deliveries and operational activities.

Flexible

Adapt delivery rules and workflows to your business model.

Scalable

Designed to support growing businesses, branches, and brands.

Controlled

Maintain better visibility over delivery operations, payments, and driver activity.

Ready to Transform Your Delivery Operation?

Take Control of Every Delivery.

Move beyond phone calls, spreadsheets, and disconnected delivery processes.

With BeNext DMS, connect your orders, kitchen, dispatch team, drivers, customers, and back-office into one intelligent delivery workflow.

BeNext DMS — From Order to Door. Every Step Connected.

[Request a Demo]
[Talk to Our DMS Experts]

Solution overview

  • SolutionDelivery Management System
  • Short nameDMS

See it on your data

Book a walkthrough with the engineers who build and support this solution.

Request a demo

Other solutions